Silktide lets you add multiple Uptime monitor’s that can check your website is online, provide reports into the last year of uptime and will alert you when your website can no longer be reached.

Setting up an Uptime monitor

You need to be a creator or owner to configure an Uptime monitor

  • Select “Settings” in the top right-hand corner and choose “Uptime” in the side-navigation once it has loaded.
  • Select “Add new monitor” in the top right-hand corner
  • Specify the fields that are asked on the form (see field definition below) and hit Save.
  • Now select which users you wish to alert if this monitor goes offline. You can also select which medium you wish to alert them on.
  • Now your uptime monitor is set-up and after it is checked for the first time, you will be alerted if your website goes offline. It may take up-to 5 minutes to get the uptime status after initially being added.

Field definitions when adding an uptime monitor:

FieldInformation
Monitor nameChoose a name that explains what this monitor is for. This name will be used in the main Uptime screen and also in downtime alerts.
URL for page checkThe URL we should monitor. This must be a valid URL with the appropriate scheme and must be publicly accessible.
Must contain HTMLYou can specify any HTML that MUST be present on the page, otherwise, we classify this website as being offline.
Must not contain HTMLIf any HTML that is specified here is found on the page, we will classify this website as being offline.
Max allowed secondsMaximum time we wait for a successful request from the server being classifying this website as being offline.

Frequently asked questions

Where do I specify a mobile number to alert?

When editing your Uptime monitor, you should add a user and ensure the box labelled “Text message” is selected.

Once this has been selected, the user must edit their own profile to add a mobile number to alert. This can be done by clicking the small circle icon in the bottom left-hand corner of the tool and selecting “My settings”. A field as shown below will become visible. The mobile number requires a country code to be added in order to work. If you are in the UK, this is +44 and in the US +1.

Do you notify me if the website comes back online?

Yes, an email and text message (if configured) will be sent to notify when the website comes back online.

How do I stop sending alerts to someone?

In the settings for your Uptime monitor, select “What to notify” tab and press the “Delete” button to stop someone being alerted.

How can I see the status of each request made?

If you go into your website within the tool, select “Uptime” in the left-hand navigation and then click on the row for the monitor you wish to see. This will show you each individual request made, and the response received.

My Uptime monitor says the website is offline, but it is online. Why is this?

Various factors could cause this, for example, your firewall could be blocking us or you are having DNS issues which allows some people to view the website and others not to. In any case, reach out to your account manager or the customer success team and we will look to resolve this issue.

When are alerts triggered?

An alert is triggered if a change in website status has been detected.

If the Uptime monitor does not receive a successful response from the server, the monitor will alert you. Likewise if the monitor was offline and has now come back online.

In addition to this, if your website takes longer than the maximum seconds specified to check, it will be classed as offline and this is the same if the content specified in “Page must contain HTML” checkbox cannot be found in the response.

How often do you send out alerts?

If your Uptime monitor detects a change in status, an alert will be sent. If the website continuously goes offline and online, it will only send out 1 alert every 30 minutes until this has been resolved.

How often do you check the website is online?

We check your Uptime monitor every 5 minutes.