Support levels

Silktide is offered with one of three support levels.

Bronze support

Our self-serve, lowest cost option. Usually you will have bronze support if you purchased Silktide month-to-month via credit card online.

  • Support via email, phone, and chat
  • Access to online knowledge base

Silver support

Our recommended support level for most small to medium-sized organizations. Most of our customers have silver-level support.

  • Personal Customer Success Manager
  • 3 hours of custom webinar training / onboarding per year
  • Quarterly business reviews
  • Support via email, phone and chat
  • Access to online knowledge base

Gold support

Our premium support level for larger organizations or organizations with especially demanding websites.

  • Prioritized response
  • Personal Customer Success Manager
  • 9 hours of custom webinar training / onboarding per year
  • Access to accessibility and marketing specialists
  • Monthly business reviews
  • Support via email, phone and chat
  • Access to online knowledge base

Need extra help?

Chat with our support team now and we'll be happy to help you with any issues